Terms and conditions

Terms and conditions


We believe in providing a safe and secure experience for all of our online visitors.

To that end, we have implemented security measures to protect the information collected from you. We use data encryption technology when transferring and receiving your sensitive personal information, such as credit card or financial account information.
For example, in your transactions submitted by you through the website, a solid key icon or locked padlock icon at the lower portion of your web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type website addresses). When accessing a secure server, the site address will change from “http” to “https”.
While we use the foregoing security measures to protect your information, please note that no data transmitted over the internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the website will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services and using up to date antivirus software


Oceano Pearls is committed to protecting your privacy online and managing your information responsibly and respectfully. This privacy notice applies to the website located at www.oceanopearls.com (the ‘website’) or via any other means of collection. This privacy notice does not apply to any other websites to which we may link to to other companies or persons who might be listed as third-party contacts or suppliers on this website, or to whom we may refer you if you call or write us. We may post links on this website as a way of helping you locate related information and products easily.
However, when linking to another website, you must review that website’s privacy notice as other websites may not treat information collected online in the same manner we do. By using this website and / or by contacting us and providing any personal information, you consent to the collection and use of information by us in accordance with this privacy notice. If we decide to change our privacy notice, the information will be posted on this page.

The following describes the information we will collect from you when you order from us:

  • your name
  • email address
  • shipping address
  • payment information including credit card number
  • billing address
  •  phone number

If you create an account, we will collect information about your purchases and payment methods as well as the shipping addresses you use and add to your address book in order to make future shopping experiences faster and more convenient for you.

How we use the information we collect:

We use the information we collect internally in our business for many business purposes, such as to (i) provide the products you may order, including processing orders and returns; (ii) analyze trends and conduct research about improving our services; (iii) provide support and respond to
> questions from customers and website visitors; (iv) improve our website, products and services; (v) learn about customers’ needs; (vi) contact customers for research, information, and marketing purposes, including customizing our product recommendations to you based upon your information
and purchases; (vii) track traffic patterns and site usage; (viii) enable online ordering and provide customer service with respect to such orders; (ix) correlate information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts;
(x) provide specific relevant marketing, promotional, or other information to you; (xi) address information security and / or privacy practices control, network functioning, engineering, and troubleshooting issues; (xii) investigate claims and / or legal actions, violations of law or agreements, and compliance with the relevant applicable laws and legal process; (xiii) comply with law, or based on our good faith belief that it is necessary to conform or comply with the law, or otherwise to disclose information to prevent fraud to reduce credit risks, to cooperate with police or other governmental authorities, or to protect the rights , property or safety of visitors to the website or the public; and, (xiv) process or engage in a sale of all or part of our business, or if we go through a reorganization or merger.


We use DHL, TNT or FedEx.
Delivery takes one day if domestic and 3 -5 days if abroad.We do our very best to ship every in-stock item and order within 24 hours of it being  placed. If a portion of your order is not currently available, we will contact you as soon as possible.
Delivery takes one day if domestic and 3 -5 days if abroad.

Everything we ship – both domestically and internationally – is completely insured by either UPS or our third party insurer. Our international shipping carrier depends on the insurance value and
destination of the order. If you are receiving your order outside of the United States, you will be responsible for all taxes / duties incurred through the customs department of the country to which you are shipping. It is possible for some orders to experience a delay in customs. We have no
control over this and ask that you contact your local customs agency if necessary.